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National Interstate Products

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Openroad Insurance

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Expertise

We do more than deliver great transportation insurance. Our trusted team is stacked with product design, claims and loss control professionals who use their in-depth knowledge and thought leadership to help advance the industry - and our customers' outcomes.

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How We Do More

Insurance is a top expense for most commercial companies. It shouldn't be a top frustration too. We work hard every day to shift that paradigm.…

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Creative Solutions

We understand that no two businesses are the same. That's why we offer a wide range of creative insurance solutions and products designed to…

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Claims

National Interstate Insurance claims experts ensure fair, efficient resolutions for transportation and workers' compensation claims

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Loss Control

Protect your business and improve your bottom line with tailored loss control solutions from our experienced team of professionals.

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Telematics

Unlock the full potential of telematics by integrating real-time driver data with our insights and expertise to help lower your insurance costs.

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Claims

Claims

FULFILLING OUR PROMISE

To successfully navigate the challenges presented by commercial transportation claims and litigation, you need an experienced team behind you. And that’s where we stand apart from our competitors.

National Interstate employs a team of in-house claims professionals who work tirelessly to fulfill our promise to always support you no matter your level of need. From minor workers compensation claims to avoiding nuclear verdicts in catastrophic losses, our team is there every step of the way.

We adjust hundreds of millions of dollars in transportation and workers compensation claims each year and know how to deliver strategic and efficient advantages to achieve fair, equitable and cost-effective resolutions.

Our Claims Formula for Success

Unparalleled Customer Service

No matter the type of claim, you’ll receive a superior level of service from our proactive claims professionals. Following the report of your claim, you can expect a prompt and personal response with open lines of communication to make the process run as smoothly as possible.

Plus, you can easily access claims reports and status of resolution through CoPilot℠ - our customer and agent portal.

A Full Team of In-house Industry Experts

No matter the complexity, we ensure that your claim is handled by a team of experts who fully understand your industry, type of claim and jurisdiction.

To supplement our in-house experts, we have built a nationwide network of heavy equipment appraisers, accident reconstructionists, environmental specialists, medical professionals and defense counsel. Our extended team is second to none.

24- Hour Catastrophic Claims Handling
On your worst day, we are your best resource. With our 24-hour hotline, you have around-the-clock access to our rapid response team, including our veteran specialists and extended network of experts.
Severity Teams
A dedicated team of experienced claim examiners and attorneys specialize in handling your most significant, complex and litigated matters.
Recovery Services

We aggressively pursue recovery opportunities on your behalf. Our work can produce significant returns, substantially reducing the cost of claims caused by a third party.

Workers’ Compensation Experts
Our Claims Nurse Consultants assist with managing medical attention, ensuring your employee receives the appropriate care for an optimal and full recovery at the lowest possible cost. We work with specialty vendors to assist with medical management and cost containment.

No matter the type of claim, you’ll receive a superior level of service from our proactive claims professionals. Following the report of your claim, you can expect a prompt and personal response with open lines of communication to make the process run as smoothly as possible.

Plus, you can easily access claims reports and status of resolution through CoPilot℠ - our customer and agent portal.

No matter the complexity, we ensure that your claim is handled by a team of experts who fully understand your industry, type of claim and jurisdiction.

To supplement our in-house experts, we have built a nationwide network of heavy equipment appraisers, accident reconstructionists, environmental specialists, medical professionals and defense counsel. Our extended team is second to none.

On your worst day, we are your best resource. With our 24-hour hotline, you have around-the-clock access to our rapid response team, including our veteran specialists and extended network of experts.
A dedicated team of experienced claim examiners and attorneys specialize in handling your most significant, complex and litigated matters.

We aggressively pursue recovery opportunities on your behalf. Our work can produce significant returns, substantially reducing the cost of claims caused by a third party.

Our Claims Nurse Consultants assist with managing medical attention, ensuring your employee receives the appropriate care for an optimal and full recovery at the lowest possible cost. We work with specialty vendors to assist with medical management and cost containment.

In Their Own Words

Listen to our insureds, producers, and corporate leaders explain how our approach to claims management makes a difference in today's challenging claims environment.

Claims Management - When Industry Experience Matters Most Video

ARTICLES AND RESOURCES

Read more from our team about best practices, industry insights and relevant program information.

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TIPS TO IMPROVE WORKERS' COMPENSATION OUTCOMES

You rely on your employees to perform challenging and often strenuous jobs. Your employees are the backbone of the industry and the key to its…

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INSURING LARGE FLEETS: OUR NATIONAL ACCOUNTS EXPERTISE

For over 20 years, our highly experienced National Accounts team has been dedicated to serving the unique needs of some of the largest trucking…

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BECOMING A BEST-IN-CLASS RISK

Let's be honest, insurance underwriters ask a lot of questions.And it can be frustrating gathering information without knowing why it is needed…

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