Connect with our experts to navigate your claim

To report a new claim, provide additional information or check on an open claim, contact our team of experienced claims specialists -available 24-hours a day, 7 days a week. Please report catastrophic claims via phone.

What do I need to report a claim?

1. Your name
2. Your contact information (address, phone number and email)
3. Your connection to the claim: policyholder, the agent, injured party, etc.
4. Your policy number (as available)
5. The type of loss – auto, general liability, workers comp, etc.
6. Incident details

Other contacts

Workers' Compensation Claims

Electronic Billing Information
Medical providers can submit bills directly through our electronic billing system, WCEDI. 

For more information, contact Careworks at 877-659-0952 or NIVLBillSubmit@careworks.com.

New York Workers’ Compensation Direct Deposit Authorization Form
In accordance with 12 NYCRR §300.26 you have the right to receive Workers’ Compensation benefits by direct deposit or mail. Benefits will automatically be delivered by U.S. Mail unless you elect direct deposit. To enroll in direct deposit, download and complete the direct deposit form and email or mail your request to:

National Interstate:                                                    Vanliner:
Email: claims.compliance@natl.com                       Email: VLclaimsops@vanliner.com
Mail: National Interstate Insurance                           Mail:  Vanliner Insurance Company
          P.O. Box 521                                                                 3250 Interstate Drive
          Richfield, OH 44286                                                    Richfield, OH 44286